Do you contract with any insurance providers?
We have discovered that the additional hours needed to complete insurance paperwork and track down insurance payments prevents us from spending time doing what is most important: working with our patients. Therefore, we have made the decision to not contract with any insurance carriers and to collect all payments at the time of your visit. As a courtesy, we do give you a receipt for your payment which you can submit to your insurance for reimbursement. Medicare as well as most PPO insurances will reimburse you for your visit at the out-of-network rate. We recommend that you check in advance with your insurer since this reimbursement rate varies from plan to plan.

We also offer reduced rates to patients who qualify. To learn more about this please call our office.

ESTABLISHED PATIENTS: 

How do I get a prescription refill?
If you need a refill of your regular prescription medication, please call your pharmacy at least 5 business days before your medication runs out, and have them fax a refill request to us at 415.642.6233. Annual appointments are required in order to continue to recieve medication refills.

How do I reach a doctor after hours?
If you have a non-urgent matter but would like to get the advice of a physician that day, please call our office phone at 415.642.0333 and leave a message. Dr. Miller, Dr. Swan, or Dr. Zaphiris will call you back before 9:30 pm that evening.
If you need to speak to a physician more urgently, please call reception at 425.642.0333 and follow the prompts to page the on-call physician. If you do not hear back from a doctor within 20 minutes, please page again. Please be aware that there is a fee for all pages and after hours consultations.

Can I email my doctor with a question?
You may email your doctor directly with your question:

Dr Swan: swanavril @ sbcglobal. net

Dr Miller: dm @ drdaphne. com

Dr Zaphiris: az @ alexzaphiris. com                    

Email consultations generally constitute a consult fee, but cost substantially less than an in-person visit

POTENTIAL NEW PATIENTS: 

What about labs and other tests, are they covered by my insurance?
In general, your PPO insurance will cover your lab tests and other studies at the same rate as if they were ordered by an in-network physician. We recommend that you check in advance with your insurer since policies vary from plan to plan.

What happens if I need to be hospitalized?
We both have admitting privileges at California Pacific Medical Center and San Francisco General Hospital. In general, we work very hard to keep our patients out of the hospital. In the rare event that you or your child should be hospitalized, we enlist the in-patient specialists at the hospital to care for you, as they are present in the hospital 24/7. During your hospital stay we will usually make one or more courtesy visit and will also be in daily contact with the in-patient specialists regarding your progress.

What is a telephone or email consultation?
In order to make our services more accessible and more affordable, we offer telephone and email consultations. In general, these consultations cost substantially less than an in-person visit. These consultations are most appropriate as a follow-up to an in-person visit, as a way to discuss lab results or to address a specific issue that does not require a physical exam.
To schedule a telephone consultation please call 415.642.0333 or email reception@wholefamilymd.org

You may also email your doctor directly with your question.
swanavril@sbcglobal.net, dm@drdaphne.com, az@alexzaphiris.com

For telephone consultations we will ask you to provide a phone number where you can be easily reached during a window of time. Upon scheduling a telephone consultation, you will be asked to provide a credit card number for the consult fee.

What are your rates?
Rates may vary depending on additional treatments or in-office tests that are provided during the visit.
We offer reduced rates to patients who qualify.